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A user can log into the Therap Connect web application from a standard web browser. The latest version of Google Chrome, Microsoft Edge, or Mozilla Firefox is recommended to access the Therap Connect web application.
  1. Enter https://secure.therapconnect.net/ in your browser URL bar. This will open the Therap Connect login page. The option to enter your login credentials will be on the right side of the page. A Therap Services link is available on the upper right hand corner to navigate to the Therap Services web application. Screenshot of the Therap Connect Login page For training and testing purposes, you can also access the non-production Therap Connect Beta site from https://beta.therapconnect.net/

  2. To log into Therap Connect, enter your Login Name, Password, and Provider Code, and click on the Therap Connect Login button. The Password and Provider Code fields are case-sensitive. Screenshot of the login credentials section
  3. If you enter an incorrect Login Name, Password, or Provider Code, an error message stating “Invalid Credentials” will be displayed. Entering the incorrect Password 3 times will result in your account becoming password locked. Screenshot of the login credentials section showing the Invalid Credentials message
  4. If your account is currently password locked or locked by a Provider Admin, then the message “Your account has been locked. Please contact your agency administrator.” will be displayed. Screenshot of the login credentials section showing the Account Locked message
  5. If you are successfully logging into your account for the first time or after your password has been reset by an admin, you will be forced to update your password. Enter your new password in the New Password and Confirm New Password fields. Both ASCII and Unicode characters are allowed for these fields, including spaces in between characters. The minimum requirements for passwords are:
    • Length has to be between 8 to 64 characters
    • Must contain 1 or more uppercase English characters
    • Must contain 1 or more lowercase English characters
    • Must contain 1 or more numbers
    • Must contain 1 or more special characters
    • No leading or trailing whitespace
    Appropriate validation error messages will be shown if incorrect passwords are entered, if they do not meet the minimum requirements, or if required fields are kept empty. Click on the Update button to update your password and navigate to your Therap Connect Dashboard. Screenshot of the update password screen
  6. Once logged in, you can log out of Therap Connect by clicking on your profile initials at the top right corner, and then clicking on Logout. Therap Connect Provider Admins will be able to view the ‘User Type’ information in the logout panel, which will not be displayed for the regular users. Once work is complete, users are recommended to log out from Therap Connect and close the tab. Screenshot of the logout button