Privacy Policy

Last Updated: December 2023

Therap Connect, LLC (collectively, “Connect,” “we,” or “us”) offers the Therap Connect data and records support application to assist the documentation, reporting, and communication needs of individuals, agencies and companies providing support to people receiving long-term care and services (the “Services”).

We understand the importance of your privacy and we take our responsibility to protect it seriously. This Application Privacy Policy (the “Policy”) describes the types of information we collect from you through your access and use of the Services, how we share the information, and certain rights and options you have regarding your information. Use of the Services is also subject to our End User Legal Agreement.

We reserve the right to amend or update this Policy from time to time or to create additional policies in order to accurately reflect changed circumstances or new legal requirements. As a result, it is important that you read this Policy closely so that you are fully aware of how and why we are using your personal information.

By providing us with personal information or using the Services, you expressly consent to the information-handling practices described in this Policy and acknowledge and confirm that you have the permission to share with us any personal information provided through the Services. If you do not agree with this Policy, please do not use the Services or provide us with your information.

Personal Information We May Collect or Receive About You

For the purposes of this Policy, “personal information” is any information that identifies, relates to, or can be used to contact a particular individual. While Therap may process this personal information as necessary to perform the Services, the purposes and means of that processing is directed by the agencies with whom we contract. The specific types of personal information we MAY collect through the Services can be grouped as follows:

Identity information – First name, last name, username and password for your account with the Services.
Contact information –Business address, business email address, country, employer, and telephone number.
Account information – Username, password, identification numbers, and other information associated with your Services account.
Financial Information – Credit card or debit card number for purchases.
Personal demographics – If you are a user or on behalf of a user of Services, your age, weight, height, gender, sex and date of birth.
Geolocation data – If you are a user of the Services, your precise geolocation which we obtain through a physical device in your possession or on your person.
Communication information – Copies of communications and inquiries, including services reviews and service inquiries, you have submitted to us, including through email, chat, calls, and features available on our Services.
Technical support information – Details about any issues you are experiencing that require technical support that you submit to us through our Services or provide in response to us following up on your request for assistance.
Device and usage information – Details regarding how and when you use our Services, including the device used to connect to our Services, your IP address and device identifier, the frequency and duration of your usage, the pages you view, what websites or search terms referred you to our Services, and information about your interaction with our Services.

When we collect the above information from or about you, we do so in our capacity as a service provider to our customers.

We collect this information when you access, use, or navigate our Services, fill in forms on our Services, link a smart device or other third-party electronic device and account to our Services, request information on our Services, communicate with us (including by phone, email, or otherwise), interact with Live Help or similar navigation features on our Services, visit or engage with our social media pages, participate in surveys or sponsored activities, or otherwise provide us with personal information.

Please note that we may aggregate or anonymize the foregoing types of data such that they are no longer capable of identifying you, in which case they are no longer considered “personal information.”

Other Information We Collect From You

Like most websites, we use various technologies to automatically collect the following types of information about you:

Cookies. – Cookies are small text files that a website transfers to a visitor’s device for recordkeeping purposes. We use cookies to personalize visitors’ experiences on our Services, provide content that we believe may be of interest, track visitor trends and patterns, engage in marketing and advertising, and otherwise analyze our Services traffic. For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org. Please note that if cookies are disabled, you may not be able to enjoy certain features of our Services.
Log Files and Device Identifiers. – We use log files to track actions occurring on the website and mobile application and collect data about visitors, including IP address, browser type, Internet service provider, referring/exit pages, date/time stamps, and device identifiers.
Web beacons and other technologies. – Our Services may use other tracking tools, including web beacons (also known as clear gifs, pixel tags, and single-pixel gifs), which are small electronic images embedded in content and email messages that are not ordinarily visible to users. Web beacons allow us to track pages and content accessed and viewed by users, as well as to monitor email readership.
Analytics – Our Website may also use third-party analytics tools, such as Google Analytics. You can find more information about how data is collected and processed in connection with the Google Analytics service here. You can also read Google’s privacy policy here.
Hotjar – We use Hotjar in order to better understand our users’ needs and to optimize their website experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our website with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP, device screen size, device type (unique device identifiers), browser information, user country, and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.

The information collected through these technologies may be combined with personal information or aggregated with other information on website visits. We may share information about your use of our Services with our advertising and analytics partners, who may combine it with other information that you previously provided to them.

Information from Other Sources

We may obtain both personal and non-personal information about you from affiliates, business partners, vendor partners, contractors, suppliers, and other third parties and add it to other information we have collected. For example, we may collect information from your healthcare provider. We, and the third parties we engage, may combine information we collect from you over time, and across the Services, with information obtained from other sources. This helps us improve the information’s overall accuracy and completeness, and also helps us better tailor our interactions with you.

How We Use Your Information

We (or the service providers acting on our behalf) use the personal information identified above for the following purposes:

To provide the Services pursuant to our contract with your agency;
To provide customer support services, and to verify, investigate, and respond to any claims, problems, or requests you may make relating to the Services;
To prevent or detect hacking activities, financial crime, security breaches, or safety risks in connection with our website, mobile application, and the Services;
To administer user profiles for the Services;
To enforce our agreements with you or our partners, comply with our legal or regulatory obligations, or defend or advance legal claims;
To send service announcements and messages;
To aggregate information to generate anonymous statistics regarding use of our Services;
To develop, update, and improve our Services;
To optimize your experience on our Services and ensure that our content is presented to you in the most effective manner;
To provide you with information regarding Therap Connect, the Services, as well as other information that you may request from us;
To notify you about changes to our Services, including material changes to this Policy;
To provide you with surveys or otherwise solicit feedback regarding the Services; and
To perform other functions as otherwise described to you at the time of collection or that you otherwise consent to.

For more information about your options relating to your personal information and your communication preferences, see “Choices About the Collection and Use of Personal Information” below.

Disclosure of Your Information

When the information we collect is aggregated, anonymized, or otherwise does not identify you, it is no longer considered “personal information.” We may use such information for any purpose or share it with third parties, to the extent permitted by applicable law.

In addition, we may share information that we collect or that you provide in the following circumstances:

With regulatory and governmental authorities, law enforcement agencies, and courts, as necessary to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.
With service providers that we use to assist us with providing the Services, including our IT system providers, website and mobile application providers, chatbot service providers, payment processors, or API providers.
With vendors that we use for our contract management and fulfillment processes.
With analytics vendors in order to understand our Services traffic and usage patterns, optimize our website, and identify potential new clients.
With our customer relationship management vendors as necessary for customer service and support, sales, marketing, and lead generation.
With our email service provider, who enables us to communicate with you and our other contacts.
With our cloud-hosted server provider(s), who enables us to store, retain, and otherwise process necessary information.
With other third parties that provide necessary services for our business, but only for the purpose of those services.
With our affiliates, subsidiaries, parent companies, or related entities for the purposes of product development related to our Services.
With buyers or other successors prior to or in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as a part of bankruptcy, liquidation, or similar proceeding, where the information is among the assets being transferred.
For any other purpose disclosed by us when you provide the information.

We reserve the right to disclose your information as necessary to comply with a subpoena or similar investigative demand, court order, request for cooperation from law enforcement or other governmental agency, to exercise our legal rights, to defend against legal claims, or as otherwise required by law.

Your Choices About Collection and Use of Your Information

We respect your right to make choices about the ways we collect, use, and disclose your information. We try to offer you meaningful choices regarding your personal information. Some choices you have regarding personal information include the following.

Cookies – Depending on your browser or device, you may have the option to set the browser to accept all cookies, reject all cookies, notify you when a cookie is set, or delete cookies. Each browser and device are different, so we recommend you evaluate the tools and settings available in your browser or device, as well as any available instructions for the same. Please note that if you disable or delete cookies, you may not be able to access or use certain features of the Services.
Google Analytics – As discussed above, we use Google Analytics in connection with the Services. If you would like to refrain from having your data collected by Google Analytics, Google has developed an opt-out browser that you can use. You can find more information on how Google uses information it collects here.
Declining to Provide Information – You can choose not to provide us with information we may request through our Services, but that may result in you being unable to use certain features of our Services, request information about our services, make purchases, or initiate other transactions with us.
Do Not Track Mechanisms – Please note that our Services do not honor “Do Not Track” signals, and such signals will not impact the operation of the Services.
Jurisdiction-specific Choices – See below for additional choices that may be afforded to you under the laws of your place of residence.

In addition to the above, you may contact us using the details provided at the end of this Policy with any questions about the choices relating to your personal information.

California Residents

California Civil Code § 1798.83 (California’s Shine the Light Act) permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident, you may ask us to refrain from sharing your personal information with certain of our affiliates and other third parties for their marketing purposes. Please tell us your preference by contacting us at the contact information below.

Canadian Residents

If you reside in Canada, various Canadian laws, including Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”), may provide you certain rights with respect to your personal information, including the right to request information about the collection, use, or disclosure of your personal information, to request access to your personal information, and to challenge the accuracy and completeness of your personal information and have it amended as appropriate.

If you are a Canadian resident and would like to make a request regarding your personal information, please send a request to privacypolicies@therapconnect.net with the subject line, “Canada Resident Request,” or otherwise contact us using the information in the “How to Contact Us” section below. We will attempt to respond to your request as quickly as possible but may ask you to provide additional information to enable us to locate the personal information or determine how it has been used or disclosed. We will provide you access, as appropriate, at minimal or no cost to you.

Protection of Your Information

We use appropriate administrative, technical, and physical measures to protect your personal information from loss, theft, and unauthorized use, disclosure, or modification. Please be aware that no data transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot ensure or warranty the security of any information you transmit to us and you do so at your own risk. You are responsible for maintaining the confidentiality of the username and password for your Services account portal.

Links to Third-Party Websites

Our Services may contain links to third-party websites. Such websites have separate privacy policies that you should review. We cannot take responsibility for the content of linked websites or those companies’ data-handling practices.

Children’s Privacy

Through our services, Therap Connect, LLC does not collect information about children under the age of 13.

International Transfers

Connect is headquartered in the United States and, as a result, the information you provide to us may reside on servers or workstations located in the United States. You understand and consent that information you provide may be transferred to the United States. You also understand that the data protection laws in the United States may be different from those of the country where you reside. When we transfer personal information to the United States, we will implement appropriate and suitable safeguards to protect such information as may be required by applicable data protection laws.

Data Retention

We will only retain your personal information for as long as necessary to fulfill your requests or the purposes for which it was obtained. The criteria used to determine our retention periods include (i) for as long as we have an ongoing relationship with you, (ii) as required by a legal obligation to which we are subject, and (iii) as necessary to comply with legal obligations.

Changes to this Policy

Please note that we may change this Policy from time to time. If there are changes to our Policy, we will post them here and update the “Last Updated” date at the top of this document. Continued use of this website after any changes is deemed to be acceptance of those changes. Accordingly, we encourage you to check the Policy periodically for updates.

How to Contact Us

If you have any questions about this Policy or our information-handling practices, please contact:
Therap Connect, LLC
Attn: Privacy Department
Address: 333 Kennedy Drive, Suite R101, Torrington, CT 06790-3060, USA.
Phone: 1-866-THERAP-0
Email: privacypolicies@therapconnect.net